Purchase Information
Do I have to register as a member?
You can order without registering as a member.
How do I change my address, email address, password, etc.?
After logging in, you can make changes in “Address” and “Account Information” in “My Page”.
Can I see your products in a physical store?
Some items may be stored in our warehouse. It is best to contact us in advance of your visit to ensure availability.
Do you ship internationally to all countries?
Please note that we may not be able to ship products to some countries or regions. Please understand this in advance.
I have not received any emails from RINROKAKU BOOKSTORE.
If you do not receive an email, there are several possible causes.
- E-mail is being sorted into the junk mail folder due to the settings of the e-mail software or antivirus software.
- E-mail is blocked due to settings such as “domain-specified receiving” or “refusal to receive e-mail from PCs”.
- Your mailbox is over capacity.
- Receipt of email is delayed due to server conditions.
- Your registered e-mail address is incorrect.
Please check your settings so that you can receive emails (kosho@rinrokaku.co.jp) from us.
If you still do not receive our e-mail after checking the above information, please contact us using the inquiry form.
Can I return the product?
As a rule, we do not accept returns for customer reasons.
Please understand this in advance.
If there are any defects not mentioned in the product description, we will be happy to discuss them with you.
Please contact us within one week after receiving the product.
Is it possible to purchase at public expense?
We accept orders from universities and other educational institutions, libraries, museums, and other cultural institutions with public funds.
Please let us know what documents you need.
About the Purchase
Do you charge for estimates?
We offer free estimates. Please feel free to contact us.
I have a lot of dusty old books.
Although not all old books are eligible for purchase prices, some books and printed materials from the Edo period and old photographs and original documents from the Meiji and early Showa periods are especially rare and valuable. We will assess them appropriately based on their current market value.
I cannot explain the details of the book since it is a relative’s collection.
We will be happy to answer as many questions as you can tell us. Simply call us and ask us a few questions, and we will be happy to answer them.
Alternatively, please take a picture of your books as they appear on the shelves and send it to us via the purchase form. This will give us a rough idea of the contents and quantity of books in your collection.
We have a large stack full of books.
No problem. We will ask you in advance about the overall volume and contents. We will prepare trucks and staff accordingly.
Should I pack or otherwise put it together before the trip?
There is no need to do so. We will do the work of “packing in boxes” and “tying with string”. We will evaluate your books in their original condition, as they are stored on a bookshelf or in a warehouse.
Are there any books that you do not accept for purchase?
Some books are not priced at current market prices. Examples include old encyclopedias, complete works of literature, indexes, and treatise magazines. Books in extremely poor condition also fall into this category. However, if there are other books that can be purchased, we will assess the book as a whole, and upon consultation, we will take it back together if it is within the range where there is no problem in terms of cost.
If I send it by courier, will it not be returned?
If the purchase price cannot be agreed upon, the item will be returned by cash on delivery. We appreciate your understanding.
Since this is my first time, I am worried about a lot of things. ……
Please contact us via our contact form, phone or fax, and do not hesitate to discuss any concerns you may have as often as you like.